KATABIMA PRIVACY POLICY

1. Introduction

Welcome to Katabima! Your privacy is important to us. This policy explains how we collect, use, and protect your personal data when you use our app. We comply with the Kenya Data Protection Act, 2019 (DPA) to ensure your information is handled securely and responsibly.

2. What Information We Collect

When you use our app, we may collect the following information:

• Basic details: Name, phone number, email, and ID number.
• Financial details: Payment information and insurance policy details.
• Device & usage data: Phone type, IP address, and how you interact with our app.
• Location data: Only collected when necessary for insurance services such as vehicle tracking.
• Sensitive data: Health and biometric information, but only with your explicit permission.

3. Why We Collect Your Data

We use your data to:

• Process insurance applications and claims.
• Improve our services and enhance your app experience.
• Prevent fraud and comply with legal requirements.
• Send updates and promotional messages (you can opt out at any time).
• Provide customer support and respond to your inquiries.

4. Who We Share Your Data With

We only share your data when necessary, including:

• With service providers: To facilitate payments, claims processing, and IT support.
• With legal authorities: When required by law or for fraud prevention.
• With insurance partners: To assess risk and process claims.

5. How We Protect Your Data

We prioritize your data security by implementing:

• Encryption to safeguard your information.
• Access controls to ensure only authorized personnel can view your data.
• Secure storage with strict data retention policies.

6. Your Rights

You have control over your personal data and can:

• Request access to your data and obtain a copy.
• Correct any inaccurate information.
• Request deletion of your data unless legal obligations require us to retain it.
• Object to certain uses of your data, such as marketing communications.
• Transfer your data to another service provider.

7. Cookies & Tracking

We use cookies and tracking tools to improve your experience. You can manage your preferences within the app or adjust your browser settings accordingly.

8. Children‘s Privacy

We do not knowingly collect data from children under 18 without parental consent. If you believe we have received such data unintentionally, please inform us immediately.

9. Updates to This Policy

We may update this policy periodically. If significant changes occur, we will notify you. Continued use of our app after updates indicates your acceptance of the revised policy.

9. Contact Information

For inquiries, claims, or assistance regarding this policy, kindly reach out to: